Refund policy

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WITHDRAWAL POLICY (Specific provision for consumers) - REFUND POLICY

Pursuant to the provisions of Articles L.121-16 et seq. of the French Consumer Code, the Buyer has a period of seven (14) clear days from delivery to return the products to the Seller and request a refund.

The Purchaser must first inform the Vendor by MUST contact the After Sales Service (SAV) of the Vignerons de Mont-Près-Chambord by email at cavemont@orange.fr, in order to explain the problems encountered and to obtain the exchange or refund formalities, depending on the case. In order to speed up the processing of your request, it is also imperative to communicate your order number in each e-mail exchange. The return of products is at the expense and under the responsibility of the Purchaser to the address communicated by the Vendor.

To complete your refund, we need a receipt or proof of purchase showing that you refused the goods at the time of delivery.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original, unopened packaging.

Damaged products will not be taken back by the Seller. Undamaged products will be reimbursed within 30 days of the date of withdrawal, subject to receipt of the returned products. This right of withdrawal is only available to consumers, as professionals cannot take advantage of the provisions of this article.

Returns

Please do not return your purchase to the manufacturer.
We will only refund faulty or damaged items.

Refunds (if applicable)

Once your refusal to accept the goods has been inspected, we will send you an email to inform you that we have received and processed it. We will also inform you whether your refund has been approved or rejected.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or your original method of payment, within a given period of time.

We will only refund faulty or damaged items.

Late or missing refund (if applicable)

If you have not yet received a refund, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially issued. Then contact your bank. There is often some processing time before a refund is posted. If you have done all this and still have not received your refund, please contact us at cavemont@orange.fr.

We only refund faulty or damaged items.