Delivery

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The Products ordered by the Customer will be delivered in mainland France (only) within an indicative period of three (3) to fourteen (14) working days from acceptance and payment of the order to the address indicated by the Customer when placing the order on the "https://www.vigneronsdemontpreschambord.com" website.

Packages are tracked and delivered with a signature. The Seller is informed electronically by the carrier of their delivery to the address specified by the Customer. The Customer becomes responsible for the parcel once it has been delivered by the carrier to the address specified on the order.

THE CUSTOMER MUST CHECK THE CONDITION OF THE PRODUCTS DELIVERED IN THE PRESENCE OF THE CARRIER. It is advisable to check the packages carefully on arrival and, if necessary, to refuse them if they show the slightest sign of breakage or to make reservations on the delivery note. The Customer has a period of eight (8) days from the date of delivery to express any reservations or complaints in writing (by e-mail to the following address: cavemont@orange.fr) or by telephone on 02.54.70.71.15, regarding the non-conformity or apparent defect of the Products delivered (for example, damaged or already opened packages, etc.), together with all the relevant supporting documents (in particular photos). Once this period has elapsed and if these formalities have not been complied with, the Products will be deemed to be in conformity and free from any apparent defect and no claim will be validly accepted by the Vendor.

Otherwise, in accordance with the provisions of art. 133.3 of the French Commercial Code, the customer must notify the carrier of his reasoned complaint by registered letter within three working days of receipt.

The Vendor will reimburse or replace, as soon as possible and at its own expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions set out in articles L 211-4 et seq. of the French Consumer Code and those set out in these General Terms and Conditions of Sale (see guarantees, in particular). In the event of delivery of products that do not comply with the specifications of the order, the Vendor's liability is strictly limited to the obligation to replace the said non-conforming goods, to the exclusion of all damages and interest. No complaint made more than 3 days after the date of receipt of the goods indicated on the transport documents may be taken into consideration by the Vendor. Deliveries are then irrevocably deemed to comply with the order and to be in good condition, whatever the customer's claims (missing, defective goods, etc.) once this period has elapsed.

Delivery is constituted by the transfer to the Customer of physical possession or control of the Product.

Except in special cases or when one or more Products are unavailable, the Products ordered will be delivered in a single delivery.

The Vendor undertakes to make its best efforts to deliver the Products ordered by the Customer within the times specified above. However, these times are given for information only. If the Products ordered have not been delivered within fourteen (14) days of the indicative delivery date, for any reason other than force majeure (bad weather, strikes, accidents, natural disasters, etc.) or the fault of the Customer, the sale may be cancelled at the written request of the Customer under the conditions set out in articles L 138-2 and L 138-3 of the French Consumer Code. The sums paid by the Customer will then be refunded to the Customer at the latest within fourteen (14) days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.

Any return of goods must be accepted in advance by the Vendor, failing which it will be unenforceable. Without the Vendor's agreement, returns will be made at the customer's expense and risk.

Delivery times are given as an indication only. The Seller may not be held responsible for failure to comply with the delivery instructions actually given to the carrier in accordance with the Buyer's instructions (date, times, delivery notice). Any delay in delivery shall not justify cancellation of the order, rescission of the sale or damages. The Vendor's obligations will be suspended ipso jure and without formality, and the Vendor will be released from liability, in the event of the occurrence of a case of force majeure or an act of God or similar event, as well as in the event of the occurrence of any circumstance occurring after the conclusion of the sales contract and preventing its performance under normal conditions by the Vendor, whether or not these circumstances have the legal characteristics of force majeure or an act of God. See the returns and retraction section in the general terms and conditions of sale.